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Messaging Privacy Policy

Effective Date: 07/07/2025

Fidelity Home Care Inc., (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Fidelity Home Care Inc. collects and uses information about you when you opt-in to receive SMS messages from us.

Information We Collect

  • • Your phone number
  • • Consent to send SMS messages
  • • Your email address
  • • Your basic contact information
  • • Your messaging history

How We Collect Your Information

We may collect your information directly from you, such as when you complete a form or contact us or automatically, such as when you interact with our website.

By providing your phone number, you consent to receive SMS messages from Fidelity Home Care Inc. regarding the following: customer care messages, two-factor authentication messages, delivery notification messages, and account notification messages.

Message frequency may vary. On average, you may receive 1-2 messages per month.

Message and data rates may apply. Please consult your mobile carrier for details.

How We Use Your Information

We use your information to:

  • • Send you the SMS messages you’ve opted in to receive
  • • Provide updates, promotions, or other relevant content based on your preferences
  • • Your email address
  • • Choices and Controls
  • • To operate our business

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. You can review our Terms termsConditions.docx for additional information about the opt-out process.

Data Sharing

Your data will not be transferred or disclosed to any external organizations under any circumstances.

Data Protection Measures

We implement a range of technical and organizational measures to safeguard your personal information and prevent unauthorized access or sharing, including:

  • • Strict access controls to ensure only authorized personnel can access your data.
  • • Encryption of data during transmission and storage.
  • • Regular security audits and monitoring of our systems.
  • • Comprehensive staff training on data protection and privacy practices.
  • • Secure data storage solutions with robust physical and digital safeguards.

We are committed to always maintaining the confidentiality and integrity of your information.

To Whom We Disclose Your Information

We may disclose your information to our affiliated companies; to third party service providers, business advisors, or consultants who provide services to us; in connection with a merger, acquisition, reorganization, restructuring, financing transaction or sale of assets; as required by law or administrative order; to assert claims or rights or to defend against claims; We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.

Protection of Information

We take steps to protect your information against unauthorized use or disclosure.

We are committed to protecting your privacy. Your personal information, including phone numbers and SMS consent data, will not be transferred or disclosed to any external organizations under any circumstances.

We implement strict technical and organizational measures to safeguard your data and prevent unauthorized access or sharing. These measures include secure data storage, access controls, regular security assessments, and staff training on data protection.

Updates

We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information about our privacy practices.

How to Contact Us

You can reach us by texting the word HELP for support to 646-688-0355. You may also contact us directly at 646-688-0355.